Job Description

Role - Patient Representative

Location - New York, NY 10065

Contract Length - 13 Weeks - with possible extension

Shift - Mon - Fri, 9 am - 5 :00 pm

Rate - $19- 22 per hour

Job Summary:

The Patient Representative serves as the first point of contact for patients and visitors, providing exceptional customer service while efficiently managing front-desk operations. This role is responsible for greeting patients, registering them for services, verifying insurance, scheduling appointments, collecting payments, and answering inquiries related to medical services and procedures.

Key Responsibilities:

• Greet patients and visitors in a courteous and professional manner.
• Register patients accurately using the electronic medical record (EMR) system.
• Verify insurance eligibility and obtain necessary authorizations or referrals.
• Collect co-pays, outstanding balances, and provide receipts.
• Schedule, reschedule, and cancel patient appointments per protocols.
• Answer and triage incoming phone calls, take messages, and relay information to clinical staff.
• Provide patients with necessary forms and ensure completion.
• Maintain confidentiality of all patient information in accordance with HIPAA regulations.
• Help patients understand billing, insurance coverage, and payment procedures.
• Communicate delays or wait times to patients and work to resolve any scheduling issues.
• Coordinate with clinical staff to ensure smooth patient flow.
• Maintain a clean and organized front desk and waiting area.

Qualifications:

• Education: High School Diploma or GED – Required
• Experience: 1–2 years in a healthcare or customer service setting preferred
• Familiarity with insurance plans and medical terminology is a plus
• Proficient in using computers, including EMR systems and Microsoft Office
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment

Preferred Skills:

• Knowledge of HIPAA regulations and patient privacy laws
• Experience with patient scheduling systems (e.g., Epic, Cerner, or similar)
• Problem-solving mindset with attention to detail
• Excellent organizational and time management skills

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