Refund and Returns Policy

What If I want to return something?

The products can be returned within 14 days of receipt of the product. However please ensure that the product is unused, tags, boxes and labels are intact.

Kindly email us on care@grabbitempire.com or call on customer care number 1800209 2526 for any returns.

How can I cancel the order?

The order can be cancelled by emailing us at care@grabbitempire.com or calling the customer care number 1800 209 2526.

The order can only be cancelled before the dispatch of the products once dispatch the order cannot be cancelled

After the order cancellation is done your payment would be refunded to the original mode of payment within five to seven days.

When refunds are provided and How long does it takes?

Refunds are provided if a replacement cannot be provided due to stock availability or transit damage. Refund is issued once the products are received and verified at our warehouse.

For digital payments, the amount would be refunded to the original mode of payment and for Cash on delivery a bank transfer would be initiated.

Refunds would be done within 7-10 working days after receiving the product.

I had ordered multiple products but want to return a few?

Individual items can be returned which was part of multiple product order as long as they are not a part of a combo. While returning the product kindly ensure that it contains all the components including any complimentary gifts which came along with it.

How long it will take to receive replacement products ?

Replacement of unused product needs to be intimated within 14 days and product should reach our warehouse from the customer. The courier details for replacement product need to be shared with us. The replacement of products shall reach the customers within 5-7 working days from the date of dispatch.

What You Receive Is What You Pay For:

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing, damaged, wrong item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report these items. This is applicable only for items that are invoiced.

Please send the pictures of the packaging on care@grabbitempire.com we shall arrange for reverse pick up and issue the correct items or full refunds in case of unavailability.

How can I arrange for a pick-up?

You can either email us at care@grabbitempire.com or call on 1800 209 2526  to initiate a return.

We shall arrange for the pickup of products wherever possible, in the event if we are unable to arrange for pick up the products can be returned via speed post and tracking details to be shared.

Which returns could not be accepted?

Returns are not acceptable in the following cases:

• When the products are used.
• Tampered and missing serial numbers, price tags and labels
• Combos sold cannot be taken back/returned as individual units
• Request made after the specified time frame.