EHR Helpdesk Analyst 2nd Shift
LocationResearch Triangle Park NC (Remote)
Duration11 Months
Interview TypeWebcam Interview Only
Job TypeC2CW2
Job Description
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
2 nd 3 PM 11:30 PM
Key Responsibilities
|
Skill | Required / Desired | Amount | of Experience |
|
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. | Required | 2 | Years |
| Proficient with ServiceNow or other enterprise ticketing systems. | Required | 2 | Years |
| In-depth understanding of EHR platforms (e.g. Epic Cerner Allscripts). | Required | 2 | Years |
| Epic certification in one or more modules (e.g. EpicCare Ambulatory Security or Service Desk). | Highly desired | ||
| Experience supporting Epic applications (e.g. Ambulatory Inpatient ASAP or HIM). | Highly desired |
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