Datacenter Technician Job at ITCO Solutions, Inc., Santa Clara, CA

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  • ITCO Solutions, Inc.
  • Santa Clara, CA

Job Description

Data Center Technician or IT Infrastructure Support

On-site in Santa Clara, CA, Headquarters

Contract of 6+ Months

Responsibilities:

  • Quickly resolve tickets from India & US users related to:
  • equipment installation: Gigamon equipment, 3rd party, able to lift 35lbs without assistance
  • topology builds using fiber, copper, DAC cabling and optics from 1G to 400G
  • cabling: copper, LC, MPO, MPO breakout; SM & MM, attenuators
  • troubleshooting servers, OS, switches, PDUs, networking, Layer1
  • OS installs on bare metal or VM (ESXi, vSphere, Ubuntu, RH)
  • Other projects as needed or of interest to the candidate to learn.

Skills:

  • Can work by oneself & excel at ticket resolution/customer satisfaction
  • Can think outside of the box, creatively solve issues, understand the outcome without full requirements
  • Clearly communicate to overseas & local users, ask questions for clarification
  • Be on time to work, be available during scheduled work hours
  • Time management, time slicing to handle multiple requests at one time

Working knowledge of:

  • Operating Systems: ESXi, Linux, Windows
  • Networking Concepts: dhcp, dns, ipv4 vs ipv6, ntp, nfs, switch: access vs trunk ports
  • Copper vs Fiber (LC/MPO)
  • General Technical Skills: HD (SATA, SAS, Nvme, RAID), RAM, Processors, ESD

Job Tags

Contract work, Local area, Overseas,

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