Job Description

Job Title: Customer Service Representative (Temp)

Location: Irvine, CA (On-Site)

Hourly Rate: $18.50-22/hr

Company Overview:

Looking for a reliable and friendly Customer Service Representative to join our team. This is a temp-to-hire opportunity with the potential for permanent placement, offering growth and development within a collaborative and fast-paced environment.

Key Responsibilities:

• Provide exceptional customer service by responding to inquiries via phone, email, and chat.
• Address customer concerns, troubleshoot issues, and resolve complaints in a timely and professional manner.
• Process orders, returns, and exchanges while ensuring customer satisfaction.
• Maintain customer records and ensure accurate data entry into the system.
• Collaborate with other departments to ensure seamless service and problem resolution.
• Offer product or service recommendations based on customer needs.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the outcome.

Qualifications:

• High school diploma or equivalent required; additional education or certifications in customer service a plus.
• 1-2 years of experience in customer service, retail, or call center environment preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a customer-focused attitude.
• Ability to stay calm and professional under pressure.
• Proficiency in Microsoft Office and CRM software (preferred).
• Flexible, dependable, and able to work well in a team environment.

Perks:

• Competitive hourly pay
• Temp-to-hire opportunity with potential for long-term employment.
• Opportunity to grow professionally within the company.
• Supportive team culture and dynamic work environment.

If you're passionate about providing excellent customer service and are looking for an opportunity to build a long-term career, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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