Customer Service Representative Job at LHH, Portland, OR

Mk5JK2piWllnRy82UXVGaG5mT01kVHMyM1E9PQ==
  • LHH
  • Portland, OR

Job Description

Job Title: Customer Service Representative (Benefits)

Location: Remote (MUST reside in Oregon or Washington to be considered. Candidates who do not live in these states will not be considered at this time.)

Contract Type: 6-Month Contract

Compensation: $20.30 per hour

Schedule: Monday–Friday, Full-Time

About the Role:

LHH Recruitment is seeking a customer-focused and detail-oriented Customer Service Representative to join our client's team on a 6-month contract. In this remote role, you will be the first point of contact for employees and customers calling in with questions about their benefits. Your ability to provide clear, accurate, and empathetic support will be key to ensuring a positive experience for every caller.

Key Responsibilities:

  • Answer inbound calls from employees and customers regarding benefits-related inquiries.
  • Provide accurate information and guidance on health, dental, vision, retirement, and other benefit programs.
  • Document all interactions and follow up on outstanding issues to ensure resolution.
  • Escalate complex issues to the appropriate HR or benefits specialists as needed.
  • Maintain confidentiality and handle sensitive information with professionalism.

Requirements:

  • Must reside in Oregon or Washington.
  • Previous experience in a high-volume call center environment.
  • Exposure to answering benefits and/or open enrollment questions is a big plus.
  • Strong communication and problem-solving skills.
  • Ability to work independently in a remote environment.
  • Experience using a CRM is a plus.
  • High School Diploma or equivalent is required.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave

required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

From <>

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Local area, Live in, Monday to Friday,

Similar Jobs

Franco Uomo

Stylist Job at Franco Uomo

About the Company Franco Uomo is a second-generation menswear brand inspired by European tailoring and timeless elegance. With decades of heritage and expertise, we specialize in custom suits, fine shirts, accessories, and a highly personalized client experience...

Everglades Equipment Group

Class B CDL Driver Job at Everglades Equipment Group

 ...instructed by Service Manager Experience, Education, Skills and Knowledge: ~1+ years experience as semi-trailer truck operator ~ CDL License a is a must and a valid driver license is required ~ Ability to lift items weighing upwards to 75 lbs. repeatedly ~ High... 

Stowers Institute for Medical Research

Research Technician II-Pillai Lab Job at Stowers Institute for Medical Research

 ...a blind stochastic evolutionary process a central mystery in biology - and (2) to apply the principles gleaned from natural proteins...  ...affordable Midwest lifestyle. Qualifications: Bachelors degree in biology, biochemistry, chemistry or a related field At... 

Adecco

Environment, Health and Safety Manager Job at Adecco

 ...Environmental Health & Safety (EHS) Manager Were looking for a proactive and collaborative EHS Manager to lead our environmental health and safety initiatives and foster a culture of safety across the organization. This role will be responsible for the development,... 

Judge Direct Placement

Warehouse Manager Job at Judge Direct Placement

 ...Large food manufacturer in the Kirkland-Redmond, WA area is seeking a highly experienced and dedicated Warehouse Manager with a proven track record in food handling and cold storage environments. The ideal candidate will be responsible for overseeing all aspects of our...