Job Description

Looking to work in a growing and stable company as a Warranty Administrator this could be the right opportunity for you.

Processes warranty claims on a timely basis.

• Processes all warranty paperwork to ensure proper documentation.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Authorizes all warranty claims.
• Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up.
• Analyzes claims denied and if applicable, resubmits them as soon as possible or obtains authorization to cancel them.
• Ensures that clients are invoiced for uncovered and unauthorized claims.
• Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer).
• Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
• Files and maintains all service records as required by warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims.
• Assists with the cashier and telephone duties as needed.
• Works with Warehouse Manager for all part returns, core returns, purging of old parts and scrapping parts.
• Keeps up to date on warranty training and certifications.
• Reads news or updates released.
• Trains advisors and technicians on warranty coverage.
• Stays in contact with warranty personnel in order to keep a positive relationship with all OEMS.
• Safeguards information system assets by identifying abnormalities, reporting suspicious activity and/or content, and contributing to the resolve of cyber security problems.
• Performs other duties as assigned by management.

Qualifications:

• BS/BA Degree or one year equivalent work experience
• One to two years’ experience as a Warranty Administrator

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