Job Description

Full-time professional needed to recruit, train, and manage volunteers and connect individuals and families with community resources and services at the Family Success Center. This role involves coordinating volunteer activities, maintaining volunteer records, ensuring a positive experience for all volunteers, assessing client needs, providing information and referrals, and collaborating with community organizations to ensure comprehensive support.

Key Responsibilities:

• Volunteer Recruitment and Onboarding:
• Source and recruit volunteers through various channels (e.g., social media, community events, databases).
• Conduct interviews and background checks.
• Facilitate orientation and training sessions for new volunteers.
• Volunteer Management and Event Coordination:
• Assign volunteers to roles that match their skills and interests.
• Develop and maintain a volunteer schedule.
• Monitor and evaluate volunteer performance.
• Provide ongoing support and recognition to volunteers.
• Plan and organize volunteer participation in events and activities.
• Coordinate logistics, including site selection, supplies, and scheduling.
• Serve as the primary point of contact for volunteers during events.
• Community Outreach and Education:
• Promote volunteer opportunities within the community.
• Build and maintain relationships with community organizations and partners.
• Represent the organization at community events and meetings.
• Conduct outreach activities to inform the community about available resources.
• Organize and facilitate workshops and informational sessions.
• Develop educational materials and resources for clients and the community.
• Client Assessment, Support and Advocacy:
• Conduct assessments to determine client needs and eligibility for services.
• Provide information and referrals to appropriate community resources.
• Assist clients in navigating social services and accessing benefits.
• Advocate for clients’ needs and rights within the community and service systems.
• Work to remove barriers to accessing services and resources.
• Participate in community meetings and coalitions to represent client interests.
• Resource Coordination and Administrative Duties:
• Maintain accurate records of volunteer information, community resources, and services.
• Prepare reports on volunteer activities and impact.
• Manage the volunteer database and ensure data integrity.
• Develop and maintain relationships with community organizations and service providers.
• Coordinate with other agencies to ensure clients receive comprehensive support.
• Maintain accurate and confidential client records.
• Prepare reports on client services and outcomes.
• Ensure compliance with all relevant policies and regulations.

Working Conditions:

• Full-time position with occasional evening and weekend work required.
• Must be able to travel locally for events and meetings.

Qualifications:

• Proven experience in social services, community outreach, volunteer coordination or a related field.
• Strong organizational and time-management skills.
• Strong knowledge of community resources and social service systems.
• Ability to work with diverse populations and handle sensitive situations.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and database management software.
• Bachelor’s degree in human resources, social work, or a related field is preferred.

Health benefits, on-site childcare, and 401K plan available. Competitive salary commensurate with previous non-profit management experience, references, and other factors.

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