Job Description

Title: Team Lead - Manufacturing

Location: Rome, NY

Roles and Responsibilities

• Own and be responsible for the customer satisfaction, employee engagement, and Quest business metrics for a diverse team of 7-12 individuals at customer site
• Actively own, track, and drive accurate workload forecasting and project resource assignments to ensure optimum efficiency of the team
• Ensure employee deliverable completion, while adhering to project schedule and quality requirements
• Build relationships with internal Quest departments, as well as external customers
• Leverage your ability to generate and maintain the confidence of current and new customers
• Assist with interviewing and onboarding of new team members
• Set yearly goals for team members and hold quarterly performance reviews on progress
• Facilitate training for team knowledge gap closures
• Host recurring meetings with team members to flow down information and drive goal completion
• Ensure compliance to Quest policies and procedures for your team
• Execute part time on a statement of work (SOW)
• Work with the other leadership team to look for opportunities for improvement across the program
• Support delivery of customer work and owning all aspects of project success

Required Skills

• 3+ years of exposure with leading, mentoring, coaching, supervising
• 2+ years of experience in a manufacturing related competency
• Excellent interpersonal and communication skills
• Proficiency with Microsoft Office software
• Robust and refined organizational and time management skills to ensure project success across multiple customers and Statements of Work
• Strong business acumen, including managing financials, assessing risks, and being flexible to adapt to inevitable project changes
• A willingness and desire to learn and focus on continued personal career growth
• An ability to work well across borders in a global company, and in a fast paced, team oriented environment
• A process oriented mindset with a desire to improve the way we do things

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