System Administrator / Technical Alignment Manager Job at Bowman Williams, Carrollton, TX

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  • Bowman Williams
  • Carrollton, TX

Job Description

Step into a high-impact, client-facing technical role at a security-focused, Microsoft-first Managed Service Provider with over 20 years of success. We work with fast-moving clients in healthcare, retail, government, and nonprofit sectors—providing fully managed IT and cybersecurity services that prioritize security, standardization, and strategic growth.

We’re looking for a System Administrator / Technical Alignment Manager who thrives on process, loves technical detail, and understands the importance of building strong client relationships. This isn’t a help desk or sales role—you’ll be out front, helping our clients stay aligned with IT best practices and minimizing reactive issues before they start.

What You’ll Do:

  • Serve as the technical face of the organization for a group of assigned clients
  • Conduct regular onsite visits and proactive technical assessments
  • Identify risks and areas of misalignment and communicate them to vCIOs
  • Ensure hardware, software, and infrastructure stay current and standardized
  • Support Microsoft 365 licensing and technical troubleshooting
  • Track and coordinate IT asset lifecycles and vendor relationships
  • Collaborate closely with engineers and project teams to ensure smooth delivery
  • Spend ~25% of your time assisting the Service Desk (ROC) or Projects as needed
  • Maintain clear, accurate documentation in ConnectWise Manage

What You Bring:

  • 2+ years of MSP experience in systems administration, service delivery, or IT account support
  • Strong knowledge of Microsoft 365 administration, licensing, and security
  • Familiarity with RMM tools (ConnectWise preferred)
  • Experience with Azure Entra ID, Active Directory, Group Policy, and Windows Server
  • Solid understanding of networking concepts and equipment (Meraki, Unifi, Cisco preferred)
  • Excellent documentation, communication, and client-facing professionalism
  • Process-driven, highly organized, and eager to work cross-functionally
  • Strong ability to spot risk, identify gaps, and help build better systems

What We Offer:

  • Medical, dental, vision, and life insurance
  • 3 weeks PTO plus paid holidays
  • Certification reimbursement
  • Strong company culture focused on inclusion, collaboration, and engagement makes every day exciting and rewarding.
  • Stable company of over 3 decades

Job Tags

Holiday work,

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