Job Description

This position is for the retail location of The UPS Store - not the warehouse or corporate.

The Retail Store Manager is responsible for the day-to-day operations of the retail location. He or she will open and close the store, manage productivity and ensure the store's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Store Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The UPS Store is a network of individually owned and operated franchised service centers specializing in small business solutions. Our organization consists of 10 locations in Nassau County, Long Island NY including Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, Huntington Station and one location in NYC.

The ideal candidate has a post high school education (college coursework or a degree), five years of customer facing retail management and store operations experience. Strong supervisory / managerial / leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a sales team to optimize performance.

Compensation $50,000 per year and up, depends on skills and experience with room for growth. 

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Available on weekends as required
• Manages the stores financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees store maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• 5 years of customer-facing retail operations experience. 
• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Bona fide management / leadership skills
• Willing to accept full accountability for store operations

BENEFITS

• Flexible Schedule (no late nights), the stores are open Mon-Fri 8:30am - 6:30pm, Sat 9am to 5pm, Sun 10am to 3pm.
• Vacation & Sick Pay
• Insurance; medical, dental and vision
• Holidays
• 401K Retirement Savings Plan with match
• Paid Training
• Employee Discounts
• Uniforms Provided
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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