Position: Senior IT Support Consultant
Location: Milwaukee, WI
Start Date: ASAP
Job Description:
Our client, a leading healthcare organization managing skilled nursing and assisted living facilities
across the Upper Midwest, is seeking a Senior IT Support Technician to support their transition to an
internal IT model. This role provides advanced Tier 1 and Tier 2 technical support across multiple
facilities, with a focus on end-user support, device standardization, and compliance-driven IT
operations.
Reporting to the Senior Director of IT & Security, this technician will serve as a key resource for staff
and residents, ensuring secure, reliable IT systems in alignment with HIPAA, DHS, and CMS
requirements.
Minimum Qualifications:
• Associate’s or bachelor’s degree in IT, Computer Science, or related field (preferred).
• 7+ years of IT support experience, ideally in healthcare or multi-site environments.
• Advanced troubleshooting skills for Windows 11, Microsoft 365, and UCaaS platforms.
• Expertise in endpoint management, imaging, patching, and security configurations.
• Strong networking knowledge (DHCP, DNS, VLANs, access points).
• Proficiency with remote tools (ScreenConnect, RDP, SCCM, Intune).
• Familiarity with HIPAA, DHS, and CMS compliance requirements.
• Strong communication skills with both technical and non-technical stakeholders.
• Proven ability to work independently, prioritize tasks, and deliver results.
Responsibilities:
End-User Support
• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, peripherals, and mobile
devices.
• Troubleshoot Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook),
authentication, and UCaaS systems.
• Act as an escalation point for complex technical issues, ensuring timely resolution with
minimal disruption.
Device Standards & Security
• Develop and maintain standardized device images, configurations, and security baselines.
• Enforce HIPAA-compliant security protocols (BitLocker, anti-malware, BIOS/UEFI settings).
• Support endpoint hardening to meet DHS and CMS requirements.Onsite Support
• Travel to facilities for escalated support, equipment deployment, and IT asset checks.
• Collaborate with facility staff on IT needs and maintain accurate inventories for lifecycle
planning.
Networking & Connectivity
• Diagnose and resolve connectivity issues (IP conflicts, Wi-Fi access points).
• Manage and troubleshoot ISP and voice circuits, coordinating with MSP infrastructure
teams.
Process Development & Insourcing
• Support the transition to an internal IT model by developing workflows, documentation,
and training.
• Build a knowledge base and tools to scale support and ensure compliance.
• Contribute to IT projects aligning systems with HIPAA, DHS, and CMS standards.
Compliance & Documentation
• Maintain detailed support records, inventories, and compliance audit documentation.
• Ensure IT practices adhere to HIPAA privacy and security requirements.
Preferred Qualifications:
• 3+ years of management or team lead experience.
• Certifications: CompTIA A+, Network+, Security+, or Microsoft 365 Certified (MD-102).
• Cybersecurity certifications a plus.
Work Environment & Physical Requirements
• Significant travel between facilities may be required.
• Physical activities include standing, bending, stooping, and lifting up to 50 lbs.
• Employees may be asked to assist residents with transfers using proper equipment and
support.
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