Job Description

Position: Senior IT Support Consultant

Location: Milwaukee, WI

Start Date: ASAP

Job Description:

Our client, a leading healthcare organization managing skilled nursing and assisted living facilities

across the Upper Midwest, is seeking a Senior IT Support Technician to support their transition to an

internal IT model. This role provides advanced Tier 1 and Tier 2 technical support across multiple

facilities, with a focus on end-user support, device standardization, and compliance-driven IT

operations.

Reporting to the Senior Director of IT & Security, this technician will serve as a key resource for staff

and residents, ensuring secure, reliable IT systems in alignment with HIPAA, DHS, and CMS

requirements.

Minimum Qualifications:

• Associate’s or bachelor’s degree in IT, Computer Science, or related field (preferred).

• 7+ years of IT support experience, ideally in healthcare or multi-site environments.

• Advanced troubleshooting skills for Windows 11, Microsoft 365, and UCaaS platforms.

• Expertise in endpoint management, imaging, patching, and security configurations.

• Strong networking knowledge (DHCP, DNS, VLANs, access points).

• Proficiency with remote tools (ScreenConnect, RDP, SCCM, Intune).

• Familiarity with HIPAA, DHS, and CMS compliance requirements.

• Strong communication skills with both technical and non-technical stakeholders.

• Proven ability to work independently, prioritize tasks, and deliver results.

Responsibilities:

End-User Support

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, peripherals, and mobile

devices.

• Troubleshoot Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook),

authentication, and UCaaS systems.

• Act as an escalation point for complex technical issues, ensuring timely resolution with

minimal disruption.

Device Standards & Security

• Develop and maintain standardized device images, configurations, and security baselines.

• Enforce HIPAA-compliant security protocols (BitLocker, anti-malware, BIOS/UEFI settings).

• Support endpoint hardening to meet DHS and CMS requirements.Onsite Support

• Travel to facilities for escalated support, equipment deployment, and IT asset checks.

• Collaborate with facility staff on IT needs and maintain accurate inventories for lifecycle

planning.

Networking & Connectivity

• Diagnose and resolve connectivity issues (IP conflicts, Wi-Fi access points).

• Manage and troubleshoot ISP and voice circuits, coordinating with MSP infrastructure

teams.

Process Development & Insourcing

• Support the transition to an internal IT model by developing workflows, documentation,

and training.

• Build a knowledge base and tools to scale support and ensure compliance.

• Contribute to IT projects aligning systems with HIPAA, DHS, and CMS standards.

Compliance & Documentation

• Maintain detailed support records, inventories, and compliance audit documentation.

• Ensure IT practices adhere to HIPAA privacy and security requirements.

Preferred Qualifications:

• 3+ years of management or team lead experience.

• Certifications: CompTIA A+, Network+, Security+, or Microsoft 365 Certified (MD-102).

• Cybersecurity certifications a plus.

Work Environment & Physical Requirements

• Significant travel between facilities may be required.

• Physical activities include standing, bending, stooping, and lifting up to 50 lbs.

• Employees may be asked to assist residents with transfers using proper equipment and

support.

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