Job Description

Title: Service Technician

Department: Service

Reports to : Service Manager

Schedule: Full-time

Status: Non-exempt

POSITION SUMMARY

The Service Technician performs maintenance on various coffee brewing and other café equipment for retail and wholesale customers to meet department and customer needs as it relates to Colectivo Coffee's Mission and Values. An ideal candidate has mechanical aptitude, a willingness to learn, and experience in a customer service environment.

SPECIFIC RESPONSIBILITIES

• Maintain and repair café equipment at Colectivo cafes and wholesale partners including espresso machines, coffee brewers, refrigerators, other machinery.
• Installation of new equipment setups at wholesale partner locations and interfacing with customers to ensure successful installs.
• Design and implement water and electrical connections for equipment operation.
• Follow company tool and vehicle maintenance practices to ensure personal and co-worker safety.
• Take ownership of task assignments in the service department while supporting a dynamic and creative team environment driven by a passion for continuous improvement.
• Follow the department problem resolution model which includes: Diagnosis, resolution design and development, repair preparation, performing repair, testing, verification and reporting.
• Maintain a positive customer service attitude and interactions with Colectivo cafes and wholesale partners.

EDUCATION/QUALIFICATIONS

• High School Diploma or equivalent.
• Must be mechanically inclined.
• Must be able to regularly lift equipment 50-100lbs on and off counters or workbenches.
• Must have a valid driver license.
• Ownership of a personal toolset is a plus.
• Requires a flexible schedule to perform duties such as weekend on-call support or scheduled evening preventative maintenance.

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