Job Title: CRM Solutions Product Lead
Length: 12 month contract to hire
Pay Rate: $55-64HR
Start: ASAP
Location: Fort Worth, TX - Onsite one or two times a month
Required Skills:
• 7+ years experience with Salesforce CRM and at least one leading CCaaS platform (e.g., Genesys CX or Five9).
• 5+ years of experience in product management, preferably with exposure to contact center operations, digital transformation with CRM integrations.
• Strong understanding of contact center operations, case management, and omnichannel customer service.
• Strong experience with agile product development and integration projects.
• Ability to translate business needs into technical requirements and collaborate with IT teams.
• Strong stakeholder management, communication, presentation, and problem-solving skills.
Job Description
Insight Global is looking for a Salesforce Product Owner that will lead the strategy, development, and continuous improvement in the cloud platform for the integration of the contact center. The biggest priorities will define the Salesforce Roadmap, optimize the Customer Experience, leverage AI and automation, and drive operational excellence.
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