Job Summary
The key objective of this position is to reach and surpass the sales targets. The Sales Executive generates revenue for the company via the sales of Fine Jewelry and Watches while providing outstanding customer service to reflect our image as the most prestigious Rare Jewelry House in the World. Sales Executives are to build strong relationships with clients as well as creating networks with which to meet legitimate client leads.
Key Duties, Responsibilities and Accountabilities
Sales
•Provide the Harry Winston experience to all clients.
•Meet and exceed sales targets.
•Develop potential clients through walk-in traffic.
•Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases.
•Target new/specific jewelry/watch product to existing clientele.
•Assist team in sales process where needed.
•Regularly utilize all forms of communication to generate sales.
Development of Client Base
•Continually update client base through all available resources.
•Client entertainment: Seek out new methods of client development through social contacts and PR related events.
•Enter and maintain accurate information for client base data entry in GEM.
•Develop existing client base and reach new prospects.
•Provide superior after-sale service to all Harry Winston clients.
After Sale Service
•Provide the highest level of client service through personalized contact in product maintenance.
•Use all available resources to problem solving.
•Keep management informed of potential product as well as client issues.
•Follow up.
Job Qualifications
•Strong luxury retail jewelry and timepiece experience
•College degree
•Graduate Gemologist a plus
•Strong organizational and interpersonal skills
•Ability to work as a team player
•Basic computer literacy
•Flexible to retail working hours
•Foreign languages a plus (Mandarin, Cantonese, Japanese preferred)
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