Job Description
Job Description - The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
- The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements - High school diploma or equivalent.
- Ability to provide quality, error free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Must be able to make decisions based on established procedures and exercise good judgment.
- Must have reliable transportation, valid driver license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
- Capable of handling multiple priorities in a high-volume setting.
- Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
- Training locations may vary based on trainer availability.
- Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred. Required in California, Nevada, and Washington.
- Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
- Minimum 2 years in a Patient Service Center environment preferred.
- Customer service in a retail or service environment preferred.
- Keyboard/data entry experience.
- The hours are: Monday 9am-2pm, Thursday 10am-3:00pm, Friday 10:30am-2:30pm
Job Tags
Work at office, Flexible hours,