Job Description

Patient Access Representatives – Beverly Hills, CA (On-Site to Remote, Contract-to-Perm)

REMOTE AFTER 2 MONTHS

We’re hiring 12 Patient Access Representatives to join a growing call center team supporting multiple departments across a major health system in Southern California. This full-time, contract-to-perm opportunity offers the chance to work in a fast-paced, patient-centered environment with strong potential for long-term growth and eventual conversion to permanent employment.

Openings:

• 10 for Primary Care
• 1 for Specialty Services
• 1 for the Cancer Center

Start Date: November 17, 2025

Location: Beverly Hills, CA (On-site initially, remote after training)

Duration: 6-month contract with likely extensions up to/over 1 year

Schedule: Monday–Friday, must be available for any shift between 7:00 AM – 7:00 PM

About the Role

This position is part of a system-wide initiative to expand the Patient Access Contact Center (PAC) . The PAC team is undergoing significant growth to support the onboarding of 91 specialty service lines over the next 3–4 years . Each service line takes approximately 8–10 months to fully integrate, and this team plays a critical role in ensuring smooth transitions and consistent patient access experiences across the health system.

You’ll be responsible for high-volume inbound call handling, appointment scheduling, insurance verification, and patient support across multiple departments. After completing 2–3 months of on-site training and passing performance assessments, you’ll transition to remote work.

Key Responsibilities

• Handle 50+ calls per day for multiple primary care offices across Southern California
• Schedule and reschedule appointments for multiple physicians
• Triage patient needs and provide directions, parking instructions, and follow-up support
• Verify insurance and assist with referrals
• Notify clinics of late arrivals and coordinate with facility staff
• Maintain compliance with PAC-wide standards and workflows

Required Qualifications

• High school diploma or GED
• 2+ years of experience in a healthcare call center or front desk role supporting multiple physicians
• Proficient in EHR/EMR systems (Epic preferred)
• 2+ years of experience scheduling patient appointments
• Typing speed of 40+ WPM

Preferred Experience

• Epic software proficiency
• Insurance verification and understanding of EOBs
• Familiarity with Genesis phone systems
• Basic Excel and workbook navigation

Additional Details

• Initial training is on-site in Beverly Hills for 2–3 months; remote work begins after successful performance assessments
• Must be comfortable working any shift between 7 AM and 7 PM (training is 8 AM–4:30 PM for the first two weeks)
• COVID vaccination, booster, and annual flu shot are required
• No PTO allowed during the first 6 weeks; perfect attendance expected for the first 3 months
• Parking is not covered; employees must be comfortable paying ~$50/month
• Long-term contract potential with possibility of conversion to permanent after 6–12 months

$24.00 per hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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