Job Description

• Which departments report to this role? None, it is an independent contributor for the medical staff office
• How many total FTEs? We have 1 manager and 3 coordinators on the MSO team
• And how many FTE's report directly to the coordinator? None
• Who does the coordinator report to? Medical Staff Manager
• Average daily Census? N/A
• What are the 3 areas of emphasis/main objectives for the Manager? Credentialing and privileging of providers and AHPs, special MSO projects as needed
• Education/Licensure Requirements for the Med Staff Coordinator? Please see JD; certifications preferred (CPCS, CPMSM)

Summary

Provides technical and administrative support to the department leader. Supports services can include processing/credentialing of provider applications of the staff, attendance at designated medical staff department and committee meetings, as well as support services. Functions are performed in accordance with the Medical Staff Bylaws, Rules and Regulations; The Joint Commission (TJC) and Centers for Medicare & Medicaid Services (CMS) Standards; other Federal and State Regulations, such as Title 22; and Department Policies & Procedures.

JOB ACCOUNTABILITIES:

• Prepares agenda and meeting packet for other Medical Staff Departments and Committees.
• Attends Medical Staff meetings, prepares accurate documentation, serves as resource for specific Department and Committee meetings, and performs all necessary follow up actions.
• Maintains thorough, appropriate level of knowledge of IMQ/CMA standards, Medical Staff Bylaws, Rules and Regulations and MSSD policies and procedures.
• Accepts and processes new applications for Medical Staff membership and initiates the data gathering process.
• Pursues additional information for effective and comprehensive peer review decision-making.
• Coordinates credentialing process of each completed Medical Staff application.
• Distributes Medical Staff reappointments and compiles supporting data. Upon receipt of a completed reappointment, implements processing as set forth in the Medical Staff Bylaws, Rules and Regulations, policies and procedures, while maintaining confidentiality.
• Enters data reflecting information on all current appointees to the Medical Staff utilizing approved data base(s).
• Provides backup/support for, specified call schedules and subsequent revisions, according to policy or procedure for each specialty.
• In accordance with current CMA CME standards and established departmental policy, provides backup support for the Continuing Medical Education (CME) program including:
• Makes arrangements for speakers, facilitates reimbursement, secures meeting room location, audiovisual equipment, catering needs, and maintains budget documents
• Maintains calendar of CME events and publishes flyers of upcoming conferences
• Maintains documentation including reimbursements; tracks attendance, speaker recommendations in committees, and mails/files annual CME reports as appropriate
• Provides backup support for preparing the agenda and meeting packet for the CME Subcommittees.
• Performs receptionist duties: answering incoming telephone calls: assist callers, or refer callers to appropriate person/department. Builds and maintains effective working relationships with others. Deals with patients, medical staff, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image.
• Maintains strictest confidence as required under HIPAA for all patient Protected Health Information (PHI).
• All PHI is protected from accidental or intentional, inappropriate or accidental disclosure. Responsible for maintenance and confidentiality of the credentials files and medical staff records.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

SKILLS AND KNOWLEDGE:

• Knowledge of various medical terminology, procedures, views, and equipment.
• Possess organizational and prioritization skills and have the ability to work at several projects simultaneously.
• Experience in communicating negative information and gaining the cooperation of physicians in a professional manner for compliance purposes.
• Experience in all aspects of meeting preparation, including meeting minute taking.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Advanced knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook), electronic health records (EHR), EPIC, and related information systems.
• Interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s protected health information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
• Knowledge of Joint Commission Medical Staff Standards

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