Job Description

Primary Function

Provide audiovisual technical support for high level, complex multimedia events in conference rooms, control rooms, auditoriums, and event spaces. Work collaboratively with a team to provide creative and immediate solutions for clients. Work is primarily required on-site.

Duties & Responsibilities

• Provide pre-meeting guidance and day-of meeting consultation with clients
• Perform complex AV equipment set-up, troubleshooting and testing, especially for live events, large gatherings, and broadcast-style virtual meetings
• Set up, operate, and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streaming
• Assist Support Desk operations by responding to client calls, monitoring conference room systems via remote desktop software and web cameras and testing video conferences with AV technicians from Tier 1, centrally managed rooms.
• Verify, test, troubleshoot and monitor virtual or videoconference connections prior to and during meetings
• Ability to set up and playback presentations, connecting laptop and desktop computers with display interfaces to portable and data projectors; able to correctly size and adjust a data image on-screen
• Ability to set up standard audio systems consisting of microphones, mixer, amplifier, and speakers and adjust system for good speech level with no feedback
• Understand signal flow and be able to provide advanced troubleshooting for AV and IT equipment
• Report system anomalies, equipment problems, customer relations issues or any other daily event discrepancies that arise. Work with management to resolve.
• Other duties as assigned

Skills & Qualifications

• Excellent customer service skills, professional presence, resource management skills
• Must be a self-starter and a team player
• A strong sense of urgency in solving customer requests to ensure timely resolution is critical
• Superior knowledge of current AV industry practices, standards, and procedures
• Solid supervisory and team collaboration skills; communicate knowledge and expertise with others
• Proficient in supporting meetings and events using virtual meeting platforms such as Cisco Webex, MS Teams, and Zoom
• Solid experience with microphone systems, digital audio consoles, videoconferencing, video systems, lighting equipment, computers, device control systems
• Strong work ethic; interest and enthusiasm for growing skills in the AV and event industry
• Familiarity with computer networks (LANs, net connections, and IP)
• Functional knowledge of PowerPoint editing and operation
• Capability to read and understand wiring diagrams, CAD drawings and schematics
• Advanced audio or video production skills such as live audio mixing and recording, camera operation, editing, installation, or field experience are desirable
• Candidate must have a commitment to excellence, ongoing education, and to the proficiency in their craft

Education & Experience

• Bachelor’s Degree in Communications, Audio/Music, Electronic Engineering, or related field preferred; or technical school training with electronics training and related experience
• 2+ years of experience with the setup, operation and troubleshooting of conference rooms, control rooms, auditoriums, theaters, hotels and/or broadcast environment

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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