Job Description

Position Summary

This vacancy is with the Human Resources department on the Strategic service team. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

The Senior Business Analyst will provide day-to-day support through our ticketing system and serve as a subject-matter expert for key platforms. We strongly prefer candidates with deep experience in Workday and UKG Pro Management/Telestaff. You will join a small, high-performing team where your expertise will help shape processes, improve system performance, and support organizational growth.

Gather the requirements to plan, design, develop, test and launch efficient applications in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IS Senior Business Analyst is also responsible for documenting findings, complete with probable causes and possible solutions to applications issues. This individual will apply proven communication, analytical and problem-solving skills to help maximize the benefit of IT investments; and perform related duties as assigned. This includes the ability to communicate technical information in functional terms.

This position has a high degree of independence and complex work which involves both project-specific objectives as well as long term, broad strategic level planning within Ramsey County including Information Technology, Critical County Systems (CCS) Applications. Projects may involve working with stakeholders, outside consultants, department senior managers, and multiple departments, and in the case of CCS-related applications, may involve work that integrates multiple components of the software to satisfy business process requirements.

Flexible Workplace:
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace Policy

Examples of Work Performed

• Work on complex and/or integrated business design and re-engineering projects.
• Lead the identification of the business process needs of customer departments to gain an understanding of the department’s operations, systems, and business functions; gain input from stakeholders on information needed for changes or enhancements; translate business requirements into detailed functional specifications; and work with technical staff to create a design concept to address those issues.
• Evaluate on a continuous basis the applications used by Ramsey County departments to ensure they meet business needs, including workflow configuration changes, customization retrofit, and retiring customizations that are no longer needed; gather and present information appropriately; and ensure necessary modifications are made.
• Lead or conduct special analytical studies, research, and analysis to determine and communicate business requirements to users and technical support team members; work with business process owners and operating department users to evaluate process improvement opportunities.
• Lead business process/workflow analysis and fit/gap analysis and develop process improvement recommendations; support and engage in change management services in the areas of organization change management, project change management, and application change management.
• Establish a time frame for a scoping phase, design concept or project to be completed, set priorities for work to be done, work with department staff including senior managers to gather information and make modifications to the concept or project; and review the final product with department staff to ensure it is functional and identify needed modifications
• Create and execute test plans/and or test scripts to ensure the accuracy, integrity and usability of applications.
• Assist departments in documenting functional and business process requirements in Request for Proposal (RFP) and contract preparation. Lead and manage the evaluation and selection process for business solutions.
• Identify department training needs; develop and update training plans and curricula; plan and execute recurring training programs for new and current employees including preparing and updating training guides and job aids.
• Participate in the creation of business/technology visions that promote operational change.
• Provide support to or staff project teams during the implementation of upgrades, enhancements, new functionality or new modules.
• Support and implement strong organizational change management practices for project-related changes.
• Participate in the creation of, and present technology recommendations to, business and technology management. Provide input into strategic CCS capability vision and a multi-year business capability road map.
• Work with user and development groups to identify and document system recommendations for current and future development; work with users to refine processes and procedures guidelines.
• Escalate unresolved issues within the department and with process owners and/or processes to the appropriate manager when necessary.
• Work with contracted vendors monitoring that work is completed according to established agreements, cost estimates and timelines.
• Contribute to the overall project management plan and artifacts consistent Ramsey County project-management methodologies. Provide project management guidance.
• Gather and integrate data from multiple sources and evaluate project work priorities, procedures, and processes to determine their effectiveness and efficiency in meeting common and multi-phase objectives.
• Analyze a variety of information and write clear, concise narrative reports.
• If assigned to a CCS-related application, provide application functional support to identify, enable and fully exploit application capabilities and functionality while driving and supporting business process change during system implementations, upgrades, new component rollout, or routine maintenance.
• If assigned to an IT Service Management (ITSM) function, provide guidance on how to implement best practice service management methods. Serve as a SME for one or more service management disciplines.
• Act as lead liaison between customers and the PMO and project team. Research and recommend solutions to identified issues and problems; monitor status of open issues; collaborate with technical and vendor teams; provide access control; develop medium to high complexity queries.

(The work assigned to a position in this classification may not include all possible tasks in this description of and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)



ESSENTIAL FUNCTIONS : 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22.

Minimum Qualifications

Education : Bachelor’s degree in Public Administration, Business Administration, or a related area that included coursework in information technology, business analysis or workflow analysis.

Experience : Five years of experience as a functional analyst/business analyst/system analyst or related areas. Experience with business applications requirements; gathering, supporting, and researching IT hardware and software vendor products for solutions.

Substitutions : Equivalent combination of education and experience.

Certifications/Licensure: None.

Exam/Screening Process Information

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for IS Senior Business Analyst will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions –do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.



Eligible List : The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as an IS Senior Business Analyst. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.



Criminal Background Checks : All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.



E-Verify Participation : Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.



Equal Opportunity Employer : Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.


To print a paper application for this posting click: Paper Application You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.


For further information regarding this posting, please contact: Crystal.Diaz@co.ramsey.mn.us

Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at

• Medical, dental and vision insurance
  • The County contributes a bargained percentage to the medical and dental monthly premium
  • Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
  • Blue Cross Blue Shield Medical insurance – three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
  • MetLife Dental Insurance – two plan options offered
  • VSP Vision Insurance – Advantage Plan offered

• Pre-tax Benefit Program
  • Pre-tax medical, dental, vision monthly premium deduction option
  • Dependent and Health Care Flexible Spending Accounts
  • County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan

• Paid time off
  • Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
  • 11 scheduled holidays and two floating holidays
  • Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
  • Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
  • Wellness incentive allows conversion of unused sick time to vacation or pay

• Retirement benefits
  • Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
  • New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
  • Deferred compensation - 457(b) account with employer match
  • Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation

• Transit and parking
  • Fully funded Metropass.
  • Transportation/parking expenses reimbursement account

• Employee well-being
  • Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
  • Wellness programming
  • Flexible work policy with hybrid work options for eligible positions

• Life Insurance and Disability leave
  • County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
  • Long-term Disability – County provided coverage replaces 40% of the employee’s lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
  • Short-term Disability – option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period

• Career development
  • Tuition reimbursement, up to $4,000 per year
  • Online professional development opportunities through the Learning & Development Center
  • County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
  • Employee resource groups – help employees build connections through common bonds with colleagues

For information about Ramsey County's 2025 benefits, visit:

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Part time, Work at office, Remote work, Flexible hours, 2 days per week,

Similar Jobs