Level 2 Service Desk Analyst – EHR Support
Position Summary
The Level 2 Service Desk Analyst provides advanced technical support for the health system’s enterprise electronic health record (EHR) applications. This role is responsible for triaging, troubleshooting, and resolving tickets related to clinical, revenue cycle, and patient access modules. Working closely with clinical, operational, and IT teams, the analyst ensures timely resolution of incidents, escalates complex issues, and contributes to maintaining system reliability and end-user satisfaction.
Key Responsibilities
Qualifications
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