Job Description

The property is looking for a hospitality professional with p revious GM experience at a limited-service or smaller full-service property (preferably a Marriott brand), someone with a strong background in rooms and/or someone who has strong Director of Ops experience from a large-scale full-service property.

MAJOR DUTIES

EXAMPLES OF ESSENTIAL DUTIES

• Lead, through hands-on approach with supervisory and front-line staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
• Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.
• Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate marketing efforts.
• Measure the effectiveness of marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.
• Train and motivate Staff Members to provide services to guests which meet the company’s standards of quality.
• Set quarterly goals for each department and monitor the progress towards achieving these goals.
• Mobilize supervisory staff to best accomplish day to day objectives.
• Encourage productivity and promote team spirit throughout the respective departments.
• Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
• Conduct regular staff meetings. Establish and oversee maintenance of a proactive Staff Services department to ensure a productive, participative, and comfortable work environment in which all staff members are valued and treated lawfully and consistently, and to ensure compliance with all local, and federal employment and labor laws and regulations. Directly facilitate open staff member communications to discern grievances and to respond to these grievances in all appropriate mannersincluding redressing those meriting correction.
• Oversee HR matters including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. Be familiar with all company policies and benefits.
• Monitor and provide timely feedback, counseling, and performance evaluations to staff.
• Recruit and help develop property staff.
• Manage and provide counsel to sales, catering and revenue management staff.
• Actively participate in sales presentations, property tours and customer meetings.
• Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts.
• Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster the best possible service to all guests and staff members.
• Resolve difficult or unusual problems arising with guests. Instill in staff members the commitment to exceed guest expectations.
• Attend hotel operational meetings, rooms departmental meetings, and staff member related events.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensures facility compliance with government and other regulatory laws and guidelines such as OSHA and Cal-OSHA.

EXAMPLES OF SECONDARY DUTIES

In addition to performance of the essential duties, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform all other duties as assigned by management and ownership.

KNOWLEDGE, SKILLS AND ABILITIES

The successful candidate must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to travel on occasion, as needed .
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs.
• Must have excellent leadership capability and customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess intermediate computer skills.
• Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
• Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
• Self-driven and able to work independently .
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
• Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
• Ability to supervise large staff and accomplish goals on a timely basis.
• Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

TRAINING AND EXPERIENCE

• Bachelor’s degree required, preferably in Hotel/Restaurant or Business Administration,

or equivalent education/experience.

• Minimum of six years hotel management experience required, including two years

in a similar capacity.

LICENSES OR CERTIFICATIONS

Possession of, or ability to obtain, a valid California driver's license as required by the position.

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