Helpdesk Engineer Job at Prescient Solutions, Sycamore, IL

MmRJMGg3VlRqR1h4UU9WaG5QQ0dkREkwMUE9PQ==
  • Prescient Solutions
  • Sycamore, IL

Job Description


Title: Helpdesk Engineer

  • Location N/A, Sycamore, IL, 60178, United States
  • Base Pay $45000.00 - $55000.00 / Year
  • Minimum Experience 2 Years

Contact information

  • Name Gemma Goffinet
  • Email ggoffinet@prescientsolutions.com

Description

HELPDESK ENGINEER

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!

We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will:

  • Provide Level 1 support on-site in a primarily Microsoft environment at our client site;
  • Assist with systems administration and projects; and
  • Document and post procedures.

*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Troubleshoot, Maintain, Upgrade hardware and software;
  • Create and maintain new user accounts, including groups;
  • Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
  • Contribute to the planning and design of workstation hardware, software, and application capabilities; and
  • Deliver assigned projects while meeting timelines and budget objectives.

Requirements

  • At least two years of IT related customer service experience in a helpdesk or call center setting;
  • Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
  • Strong technical writing skills; and
  • Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Summary

Benefits include:

  • Medical, Dental, Vision Insurance
  • 15+ days Paid Time Off (PTO)
  • Monthly BYOD expense reimbursement
  • Professional Development
  • Employee Assistance Program
  • Discretionary 401(k) employer contribution

PI5b0396876088-30492-37806179

Job Tags

Work at office, Work visa,

Similar Jobs

PVH Corp.

Warehouse Supervisor Job at PVH Corp.

 ...associates on a daily basis. 2. Based on information supplied by operations manager, sets work priority within the department and shift. 3. Recommends overtime when appropriate. 4. Reacts to issues/encumbrances negatively affecting product flow. Resourcefulness... 

Belcan

Quality Inspector Job at Belcan

 ...+months Pay Rate: $35/hr. Keyword's: #Torrancejobs; #QualityInspectorjobs. Start Date: Immediate Job Description: Inspect dimensions to print. Uphold the quality and integrity of all parts manufactured. Support operations in a leadership facet to help... 

Clayton Services

Receptionist Job at Clayton Services

 ...Clayton Services is searching for a Receptionist to join a thriving company in North Houston. The Receptionist will greet, assist, and...  ...Office Suite or related software. Receptionist Education and Experience: High school diploma or equivalent required. Previous... 

Element Care

Van Driver Job at Element Care

 ...to medical appointments as needed. The pay is $20 hourly. This is a full-time position, Monday- Friday 8-4 position; no nights, weekends or holidays! Responsibilities: Transports participants around the community, to and from medical appointments and other outside... 

SOFITEL

Bar Manager Job at SOFITEL

 ...- $78,000.00 Job Description Oversees the booking and manages service of restaurant parties, special events and room service hospitality...  ...with surrounding businesses and offices to help promote the bar business and small restaurant parties. Estimate food, liquor,...