Job Description

Portland Houses - Guest Services Coordinator (30hrs)

Location : Ronald McDonald House Charities East House, 2620 N. Commercial Ave. Portland, OR AND South Waterfront House

Schedule : Up to 30hrs/week. Closing shifts needed (until 10pm), weekdays and weekends 

Our Organization

Ronald McDonald House Charities (RMHC) of Oregon & SW Washington is an Oregon-based non-profit organization, aligned with 260 other independent RMHC chapters around the globe, by a common purpose – to care for families with children who are ill or injured and a shared vision – a world where every family has what they need to ensure the best health outcomes for their children . Our 50+ staff members and $9 Million budget are wholly focused on meeting our mission to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare . We lead with compassion. We are deeply respectful. We act with integrity. We are firmly committed. Join us.

The Role

Guest House Coordinators provide front-line service and support to guests who are staying both of our Portland Ronald McDonald Houses: the East Portland House and the South Waterfront House. Our Coordinators work on a team to provide unparalleled compassionate hospitality in our community-supported “home away from home” – checking in and checking out families, working alongside community volunteers, and helping to provide meals and enrichment programs for families with seriously ill children.  

Primary Duties and Responsibilities Include: 

• Providing a first point of contact for guest needs at check-in, check-out, and throughout their stay. 
• Connecting guests to community spaces and in-house programs and supporting these activities by distributing toys and welcome bags, overseeing in-house events, supporting volunteer meal groups, and more. 
• Ensuring family resources are available and stocked and communal spaces remain clean and organized (in partnership with the housekeeping team).
• Welcoming and coordinating individual and group volunteers
• Supporting the Meals from the Heart program by working with volunteer meal groups and maintaining a stocked pantry and Grab ‘n Go food counter

Experience Required: At least one year of employment experience is required, preferably in a customer service, social service, healthcare, childcare, or hospitality setting. Skills Required: 

• Enthusiastic and outgoing with excellent customer service skills 
• Confidence, sensitivity and diplomacy to interact and collaborate with people from diverse backgrounds including guests, volunteers, hospital personnel, staff, donors 
• Basic computer proficiency, including email, Word and Excel, and database management 
• Ability to work well under pressure, meeting multiple and sometimes conflicting priorities 
• Fluency in Spanish is strongly preferred 

The mission of RMHC

Please tell us about how your specific job skills, experience, and personality are a good fit for this position and how you would contribute to the Ronald McDonald House Charities mission. (required)

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