Job Description

Company Overview:

Elevate Your Career in Luxury Hospitality with Luxe Haus

At Luxe Haus, we’re raising the standard for luxury vacation rentals and property management in Park City and Deer Valley. Backed by over 40 years of award-winning expertise, we combine unmatched guest service with meticulous care for every home in our portfolio, which includes ski-in/ski-out estates, mountainside villas, and designer-curated condos.

Why Work at Luxe Haus?

You’ll be part of a forward-thinking team rooted in creativity, integrity, and personal growth. This is your opportunity to craft unforgettable guest experiences, grow your career, and help redefine luxury hospitality in the mountains. 

What You'll Do:

Concierge & Guest Experience:

• Deliver exceptional guest service before, during, and after each stay.
• Plan, coordinate, and personalize guest itineraries, services, and activities with care and precision.
• Build digital itineraries for each guest with accurate, detailed information.
• Lead property walkthroughs to ensure homes are flawlessly presented and guest-ready.
• Coordinate special requests, including private chefs, spa bookings, ski fittings, and more.
• Support in-stay requests by collaborating with the field and operations team.

Technology & Platform Ownership:

• Own and manage the integrated concierge platform for itinerary planning and guest billing.
• Assist with onboarding, configuration, and optimization of the concierge tool to support scalability and cross-team adoption.
• Receive training and assist in managing all guest-facing tech systems including smart locks, Minut sensors, call center software, CRM, and guest messaging tools.
• Help onboard and train new hires on all relevant guest tech and communications systems.

Billing & Coordination:

• Ensure all services and expenses are properly tracked, itemized, and billed.
• Coordinate closely with accounting to reconcile guest charges before check-in and process mid-stay billing for incurred services.
• Audit and resolve any discrepancies in billing in collaboration with the accounting team.
• Maintain transparent guest records and documentation to support a seamless experience.

Property Coordination:

• Assist with routine property inspections pre-arrival, during stays, and at check-out.
• Help manage vendor scheduling and quality assurance for third-party services.
• Ensure properties meet Luxe Haus standards of cleanliness, ambiance, and readiness.
• Perform light troubleshooting for in-home tech or amenities when needed.

Communication & Admin:

• Serve as a point of contact for guests, vendors, and homeowner communications.
• Log service requests, guest preferences, and important updates with clarity and accuracy.
• Capture feedback and stories to support internal improvements and marketing initiatives.

What You Bring:

• Deep love for hospitality, operational detail, and elevating the guest journey.
• Experience in luxury travel, guest services, or hospitality operations (3+ years preferred).
• Knowledge of Park City/Deer Valley and top-tier local vendors.
• Tech-savvy and able to quickly learn platforms for guest experience, billing, and smart home systems.
• Clear, professional communicator—both written and verbal.
• Highly organized, proactive, and calm under pressure.
• Valid driver’s license and reliable vehicle required. Must be able to lift up to 50 lbs.

Benefits:  

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Wellness programs

Schedule : Hours are from 9 a.m. to 5 p.m. Monday through Friday, with weekends and holidays required as needed.

Rate: $70,000 - $80,000/yr

Department: Guest Experience

Reports To: CEO

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