Job Description

F&B Administration - Director of Restaurants

The Meritage Resort & Spa, 875 Bordeaux Way, Napa, California, United States of America

Job Description

Posted Friday, January 2, 2026 at 8:00 AM

Title: Director of Outlets
Salary Range: Food & Beverage $120-130k
Reports to: Director of Food & Beverage
Location: The Meritage Resort & Spa — Napa, CA

Summary

The Director of Outlets leads all day-to-day front-of-house operations across restaurants, lounges, pool bars, cafés, in-room dining, and retail beverage outlets . This leader ensures profitability, operational excellence, and elevated guest experiences consistent with The Meritage’s luxury positioning.

Key Responsibilities

Operational Leadership

• Oversee all restaurant, bar, lounge, café, and retail outlet operations across the property.
• Align service standards, SOPs, and training with brand expectations.
• Collaborate with Culinary, Beverage, and Events to design outlet programming that drives resort-wide synergy.
• Deliver outlet-level profitability targets through labor optimization and cost control.
• Conduct weekly P&L reviews, forecast analysis, and variance action planning.
• Implement menu engineering and pricing strategies to enhance flow-through.

Guest Experience

• Maintain visible floor leadership, ensuring consistent brand standards.
• Design service recovery strategies and training programs for proactive issue resolution.
• Partner with Marketing to integrate local activations and wine-country experiences.

Team & Talent

• Recruit, train, and mentor outlet leaders and supervisors.
• Develop succession planning and leadership pipelines.
• Champion recognition, engagement, and retention initiatives.

Compliance & Controls

• Ensure adherence to wage/hour, tip pooling, ABC, and food safety regulations.
• Conduct cash handling audits, comp/void monitoring, and inventory reviews.
• Maintain audit readiness and operational documentation.

Qualifications

• 7–10 years of progressive food & beverage leadership experience in luxury or lifestyle hotels/resorts.
• Demonstrated success leading multiple venues or outlets simultaneously.
• Proven ability to drive financial performance while improving guest satisfaction.
• Strong analytical acumen—P&L management, labor modeling, forecasting.
• Experience within California hospitality operations and compliance.

Success Traits

Hands-on, data-driven, guest-obsessed, collaborative, and composed under pressure. Thrives in a high-volume, multi-outlet resort environment with both transient and group business.

The Meritage Resort & Spa, 875 Bordeaux Way, Napa, California, United States of America

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