Customer Service Specialist Job at Pacer Group, Pottstown, PA

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  • Pacer Group
  • Pottstown, PA

Job Description

Job Title: Entry-Level Office Administrative Assistant & Telephone Operator

Employment Type: Full-Time / Part-Time

Job Summary:

We are seeking a reliable and detail-oriented Entry-Level Office Administrative Assistant & Telephone Operator to support our staffing agency's day-to-day operations. This role is ideal for someone with excellent communication skills, a positive attitude, and a desire to grow within the company. You will be the first point of contact for clients and candidates, both over the phone and in-person, and will assist with general administrative duties to keep the office running smoothly.

Key Responsibilities:

  • Answer and route incoming phone calls in a professional and courteous manner
  • Greet and assist walk-in clients and job applicants
  • Schedule appointments and interviews for recruiters
  • Perform basic data entry and maintain candidate records in internal databases
  • Assist with onboarding documentation and employment forms
  • Monitor and respond to emails and office communications
  • File, scan, and organize documents (physical and digital)
  • Maintain office supplies and order replacements when needed
  • Support recruiters and office staff with general administrative tasks
  • Ensure the front desk and reception area remain tidy and welcoming

Requirements:

  • High school diploma or equivalent (GED)
  • Strong verbal and written communication skills
  • Basic computer proficiency (Microsoft Office, email, and internet)
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Friendly, professional demeanor and strong customer service skills
  • Reliable and punctual with a strong work ethic
  • Bilingual (English/Spanish) is a plus but not required

Preferred Qualifications:

  • Prior experience in an office, reception, or customer service role (not required)
  • Familiarity with staffing or HR environments is a bonus

Benefits:

  • On-the-job training and professional development
  • Opportunity for growth within the company
  • Competitive hourly wage or salary (based on experience)
  • Paid time off, holidays, and potential benefits (if applicable)

Job Tags

Hourly pay, Full time, Part time, Work at office,

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