Job Description

Customer Service Representative

Location: Carlsbad, CA | Job Type: Full-Time | On-Site

Do you love chatting with families about their adorable babies? Are you passionate about finding thoughtful solutions for kids? Tubby Todd Bath Co. is looking for a full-time Customer Service Representative to join our Carlsbad team!

Founded in 2014, by Brian and Andrea Williams, Tubby Todd makes clean, gentle body care products for sensitive-skinned little ones and their families. We're growing fast and looking for someone who’s excited to support our community through the best customer service.

What You’ll Do

• Engage with customers via email, live chat, social media, and in person at our Carlsbad storefront.
• Respond to product questions, process returns and refunds, and assist with orders.
• Handle ~100 customer inquiries per day with empathy, efficiency, and a “surprise & delight” mindset.
• Help customers find the best body care solutions for their needs.
• Resolve shipping issues and process transactions via Shopify, Stripe, and other platforms.
• Maintain clean, organized in-store displays and backstock.
• Support special projects, team events, and occasional Saturday shifts from home.

What We’re Looking For

• 1–2 years of direct customer service experience (e-commerce a plus)
• Strong communication skills (written, verbal, and social media)
• Confident decision-maker and problem-solver
• Friendly, empathetic, and genuinely excited to connect with families
• Able to multitask and adapt in a fast-paced environment
• Available to work in person Monday–Friday in Carlsbad, with occasional weekends and holidays

Bonus Opportunities

• Collaborate with the marketing team on influencer gifting and events
• Support our social media community on Instagram, Facebook, and TikTok
• Contribute feedback on products and customer experience
• Help foster a warm, welcoming environment in the Tub Hub

We’re building something special, growing quickly, and we’d love for you to be part of it. Come join the fun!

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