Job Description

The HT Group has a security client in the in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.

Contract-to-hire
$25/hr
Hybrid- 2 Days In Office/3 Remote
Responsibilities:
Build and maintain excellent relationships with assigned customer accounts and internal teams
Respond to customer inquiries via phone and email, using Salesforce case management
Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
Maintain communication with customers regarding order status or changes
Support service contract management including renewals, add-ons, and terminations
Collaborate with Inside Sales and Order Management to ensure seamless processing
Log all customer communications and updates in CRM
Support onboarding/order processing and escalate issues when needed
Requirements:
Experience with Oracle and Salesforce required
3+ years of customer service experience, ideally in a fast-paced or high-tech environment
Strong communication skills (written and verbal)
Detail-oriented with the ability to manage multiple tasks and priorities effectively
Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com .

Job Tags

Contract work, Work at office,

Similar Jobs

Rutland Regional Medical Center

Registered Nurse (RN) - ACU/PACU Job at Rutland Regional Medical Center

...Registered Nurse (RN) - ACU/PACU Rutland-VT-05701-United States The RN advocates and utilizes the nursing process in the care of all age populations along the health continuum. The nursing process includes assessment, diagnosis, planning, implementation...

NBG Sport Clips

Hair Stylist Extraordinaire - Boost Your Career at Sport Clips FT Job at NBG Sport Clips

Are you a passionate, creative, and talented hair stylist ready to shine in your career? Look no further! Sport Clips, the industry leader in men's and boys' hair care, is seeking exceptional stylists to join our winning team. Get ready to take your skills to the next ...

Planet Pharma

Associate Lab Support Technician Job at Planet Pharma

Location: Thousand Oaks, CA Duration: 6-month contract (possible extension) Pay Rate: $20/hr. Schedule: Onsite | 7:00 AM 3:30 PM Basic Qualifications Associate degree OR High school diploma / GED and 2 years of experience OR Certification ...

NCW Staffing

Locum Tenens Dentist Job at NCW Staffing

...Licensed Dentist Temporary Assignment (Kentucky) Compensation: $160/hour + Stipend (mileage & lodging covered) Available Location & Schedule Murray, KY Dates: Sept 15 19, 22; Oct 29 31; Nov 3 7, 10 14, 17 21, 24 26, 28 Hours: Mon Wed: 6...

DSJ Global

Assistant Plant Manager Job at DSJ Global

...environment. Key Responsibilities: Assist in coordinating daily plant operations, including production flow, safety protocols, and... ...operational challenges. Support department supervisors in managing schedules, resolving bottlenecks, and optimizing workflow....

Customer Service Representative Job at The HT Group, Austin, TX

MjlVOGpicGNqMm4vUmV0Z2svQ0djekl3Mnc9PQ==