Customer Service Representative Job at Concero, New Orleans, LA

M2RrMWdyUmZpV3IvUStWaGt2MkhlRDArMmc9PQ==
  • Concero
  • New Orleans, LA

Job Description

Job Description

Job Overview:

We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.

Key Responsibilities:

  • Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments.
  • Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.
  • Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules.
  • Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments.
  • Data Management: Update patient information, appointment details, and call outcomes in the company’s scheduling and CRM systems.
  • Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly.
  • Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling.
  • Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction.

Qualifications:

  • Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare setting. Training will be provided.
  • Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction.
  • Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity.
  • Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and computer use required.
  • Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information.
  • Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information.

Working Conditions:

  • Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs.
  • Environment: Remote

6695

Job Tags

Hourly pay, Full time, Remote work,

Similar Jobs

Midwest Logistic Systems

Midwest Logistics Systems Dedicated truck driver Job at Midwest Logistic Systems

Drive the same out-and-back dedicated routes. Haul automotive parts in dry van trailers with newer trucks. Work with onsite leaders and dispatch. Pay and bonus potential ~ Route and detention pay. ~$3,000 sign-on bonus for experienced drivers. ~ Safety and...

ABM Industries

School Custodian Job at ABM Industries

**Overview****Job Summary Details:**The School Custodian performs general cleaning duties in designated areas at a K-12 school, college or university campus environment.**Benefit Information:**ABM offers a comprehensive benefits package. For information about ABM's... 

Solution Partners, Inc.

Senior Security Engineer Job at Solution Partners, Inc.

 ...We're seeking a seasoned Senior Security Engineer to help lead our security architecture and engineering efforts. This role will drive strategic...  ...~ Experience driving the integration of advanced network security and resiliency across the technology engineering and... 

Insight Global

Occupational Therapist Job at Insight Global

 ...medicine, reflexology, and more. Most of our need being after school hours, with some early afternoon and morning hours also available...  ...We prefer experience in pediatrics, but will also consider new therapists/assistants. Mentoring is available in this dynamic, exciting... 

Marvica Technologies

Salesforce Developer Job at Marvica Technologies

 ...Salesforce Developer Location: Santa Clara, CA (Need Locals onsite) We are seeking an experienced Salesforce Developer to design, develop...  ...like CPQ, SAP, or ServiceNow is a plus. Excellent communication, problem-solving, and time management skills are essential....