Customer Service Representative
Ontario, CA | Full-Time | $21-$25/hour
About the Role
We are seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our clients, providing exceptional service, processing orders, and supporting various administrative functions. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you!
Key Responsibilities
Respond to customer inquiries via phone, email, and in-person
Process orders, returns, and exchanges using ERP or CRM systems
Coordinate with internal departments to ensure timely delivery and resolution
Maintain accurate records and documentation
Assist with marketing and promotional activities (as needed)
Support front desk operations and general office tasks
Qualifications
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
5+ year of customer service or administrative experience
Strong communication and interpersonal skills
Proficiency in Microsoft Office and data entry systems
Ability to multitask and prioritize in a dynamic environment
Bilingual (English/Spanish) is a plus
Benefits
Competitive hourly pay ($21-$25/hour)
Health, dental, and vision insurance
Performance bonuses and career growth opportunities
On-the-job training and supportive team environment
Work Schedule
Monday to Friday, 8:30 AM - 5:00 PM
Occasional weekend or evening shifts may be required depending on business needs
Location
Ontario, CA and surrounding areas (Rancho Cucamonga, Mira Loma, ONT Airport) Desired Skills and Experience Customer Service Representative 2904 Ontario, CA | Full-Time | $21-$25/hour About the Role We are seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our clients, providing exceptional service, processing orders, and supporting various administrative functions. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you! Key Responsibilities Respond to customer inquiries via phone, email, and in-person Process orders, returns, and exchanges using ERP or CRM systems Coordinate with internal departments to ensure timely delivery and resolution Maintain accurate records and documentation Assist with marketing and promotional activities (as needed) Support front desk operations and general office tasks Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred)5+ year of customer service or administrative experience Strong communication and interpersonal skills Proficiency in Microsoft Office and data entry systems Ability to multitask and prioritize in a dynamic environment Bilingual (English/Spanish) is a plusAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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