Customer Service Manager Job at Forno Piombo, American Canyon, CA

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  • Forno Piombo
  • American Canyon, CA

Job Description

Job Title: Customer Service Manager

Location: In-Office, American Canyon CA

Company: Forno Piombo

Company Overview:

Forno Piombo is a high-quality pizza oven manufacturing and sales company based in Napa. We build ovens designed to bring friends and family together. As we expand our product lines and support offerings, we’re looking for a proactive and logistically-minded Customer Service Manager to join our team.

What You’ll Do

You’ll manage customer relationships, handle post-sale support (especially for our brick and refractory ovens), and support our inventory management process. Early on, you’ll handle this work yourself, but in the long term, we want you to help scale these systems and eventually manage a team.

You will also work directly with the head of manufacturing and other manufacturing team members. Collaborate on the build schedule, and also maintain quality control in the finish department.

Your Responsibilities

  • Provide excellent customer support via phone and email for active and former clients, addressing technical, cosmetic, and operational issues
  • Input customer details and manage data in our CRM
  • Manage changes to active customer orders, process payments, and follow up on leads
  • Order, track, and forecast inventory availability for our product lines
  • Work closely with contractors and external partners to resolve issues
  • Support company growth by proactively identifying and improving support systems
  • Help develop processes as we introduce new product lines, including a lower-cost oven

Who You Are

  • A strong communicator who’s not afraid of conflict and can confidently handle customer and contractor issues
  • Highly organized and detail-oriented, with a knack for juggling multiple tasks and shifting priorities
  • Someone with leadership potential and an interest in growing with the company
  • Experienced in account management, customer support, or a similar role
  • Proficient in MS Office and comfortable using a CRM
  • A proactive problem-solver with strong decision-making skills
  • Professional, reliable, and committed to delivering high-quality work

Job Tags

For contractors, Shift work,

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