customer service agreement manager Job at Gateway Staffing, Huntersville, NC

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  • Gateway Staffing
  • Huntersville, NC

Job Description

This role is for a client. They are looking to add a person to their team to manage all aspects of their customer support agreements. This role will be

Responsibilities

  • Develop and execute strategic sales plans for CSA growth, ensuring alignment with company revenue objectives.
  • Lead customer engagement initiatives, including on-site visits, account management, and renewal negotiations.
  • Track and ensure Preventive Maintenance completion for all CSAs to maximize uptime and performance.
  • Partner with Parts and Service Departments to ensure timely delivery and execution of CSA commitments.
  • Develop and oversee CSA performance metrics, tracking sales goals, renewal rates, and service efficiency.

Qualifications

  • Bachelor's degree or equivalent experience
  • 5+ years of experience working in service ops, account management, warranty, and sales.
  • Experience working with heavy equipment or industrial machinery.
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

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