Job Description

Duration:3+ month(s)

Work hours: 40 hours

ONSITE - 100%

Details:

Specific Skills Needed: Service Ticket Data Entry and management; Schedule service calls & installations for local technicians; Follow up with reps / technicians on cases in progress

Top 3-5 desirable attributes/qualifications

Good Communication Skills.

Proficiency in computer systems and computer usage.

Able to work with limited supervision.

Required levels/ Years of Experience education: there is flexibility

GENERAL FUNCTION

Organized and detail-oriented individual with exceptional administrative skills and strong communication abilities to manage our parts department and handle various office tasks related to it. The ideal candidate will play a vital role in ensuring smooth operations and providing top-notch customer service to our clients and staff.

MAJOR DUTIES AND RESPONSIBILITIES

• Parts Inventory Management: Effectively maintain and oversee our parts inventory to ensure availability and timely fulfillment of customer needs.

• Order Management: Create and manage purchase orders and sales orders for parts, ensuring accuracy and efficiency in the process.

• Parts Selection: Efficiently pick parts required for customer repairs, contributing to our service excellence.

• Record Keeping: Maintain service repair records to track and manage the history of repairs and parts usage.

• Customer and Staff Support: Provide timely and knowledgeable assistance to customers and staff, addressing inquiries and ensuring exceptional customer service.

• Collaboration: Work closely with our internal Service Team, manufacturers, and customers to coordinate parts requirements and deliveries.

• Inventory Counts: Conduct regular parts inventory counts to monitor stock levels and make data-driven decisions.

• Sales Enhancement: Develop and implement strategic plans to boost sales within the parts department.

• Sales Analysis: Analyze parts sales and maintain stock levels to meet customer demands while optimizing inventory efficiency.

BASIC QUALIFICATIONS

• Previous experience in parts/inventory management such as an Auto Parts role is advantageous but not mandatory.

• Proven experience in managing a multifaceted office environment with diverse responsibilities and interactions.

• Strong organizational and administrative skills.

• Excellent attention to detail and a commitment to maintaining accuracy.

• Effective communication skills for interacting with customers and internal teams.

• A proactive and adaptable approach to problem-solving and improving departmental processes.

PREFERRED QUALIFICATIONS

• High School Diploma or Equivalent

• Administrative Office Experience 1-3 Years

• Proficiency in computer systems and computer usage.

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