Customer Insights Manager Job at RemX | The Workforce Experts, White Plains, NY

MU5BNGdyWmVpVzc1Uit0dWtmeUhjejgxMlE9PQ==
  • RemX | The Workforce Experts
  • White Plains, NY

Job Description

Job description

RemX by Employbridge has partnered with their client to assist with their search for a Senior Manager, Enterprise Customer Insights & Speech Analytics.

Senior Manager, Enterprise Customer Insights & Speech Analytics

Locations (Onsite): White Plains, NY

Salary Range: $97,600 – $122,000

Overview

We’re seeking a strategic and dynamic Senior Manager of Enterprise Customer Insights & Speech Analytics to lead and scale a high-impact analytics program across the enterprise. In this role, you'll be responsible for building and managing a centralized NICE/Nexidia speech analytics team, helping transform voice data into actionable insights that drive performance, improve customer experience, ensure compliance, and support growth.

You will collaborate closely with cross-functional business leaders to align analytics initiatives with enterprise-wide priorities.

Key Responsibilities

  • Program Leadership : Launch, expand, and oversee the Nexidia AI Speech Analytics platform in alignment with enterprise goals.
  • Team Building : Establish and lead a high-performing speech analytics team; provide strategic direction, coaching, and development.
  • Executive Partnership : Act as a strategic advisor to senior leadership, delivering regular updates and insights that inform business decisions.
  • Insight Delivery : Translate customer and associate voice data into recommendations that enhance sales, operations, service, and compliance.
  • Collaboration : Serve as the bridge between analytics, business units, and stakeholders to drive adoption and outcomes.
  • Opportunity Identification : Proactively identify areas for improvement using advanced analytics to elevate customer experience and operational effectiveness.
  • Data & Reporting : Oversee development of dashboards, reports, and visual presentations that clearly communicate trends and recommendations.
  • Vendor Management : Manage external vendors and contracts, including coordination with legal and executive teams.
  • Change Management : Champion the rollout and integration of new analytics tools and processes across the enterprise.

Qualifications

Education & Experience

  • Bachelor’s degree in Data Science, Business Analytics, IT, or related field with 5–7 years of relevant experience
  • Associate’s degree with 8–9 years, or high school diploma with 10–11 years of equivalent experience will also be considered
  • Proven background in contact center operations, data analytics, and enterprise technology implementations
  • Experience managing cross-functional teams and enterprise-level projects

Technical Skills

  • Hands-on experience with Nexidia , NICE , CallMiner , or similar AI-based speech analytics platforms
  • Proficiency in Microsoft Office, especially Excel (analytics) and PowerPoint (presentations)
  • Strong data analysis, storytelling, and process mapping skills

Leadership & Communication

  • Ability to engage and influence at all organizational levels, including executive leadership
  • Skilled in managing change and driving adoption of new tools and methodologies
  • Strong strategic thinking, conflict resolution, and consensus-building abilitity.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Please apply today to learn more about this great opportunity.

Job Tags

Similar Jobs

CDAH Management

Evening Medtech/CNA/Caregiver Job at CDAH Management

Description: **Evening MedTech - Full Time - Orchard Ridge Assisted Living, Coeur d'Alene, ID** Join our compassionate team at Orchard Ridge Assisted Living and be a part of a century-long tradition of excellence in senior care. As a nonprofit organization recognized...

The Wilner Group

Staff Engineer Job at The Wilner Group

 ...pharmaceuticals. We represent professionals from entry-level to executive suite. You will find...  ...Who our client is: Consulting Engineers that have been in business since 1976,...  ...~ Proficient or familiarity with computer design software (Quake, WEAP, L-Pile, Finite... 

Compunnel Inc.

UI DEVELOPER Job at Compunnel Inc.

 ...Job Title: UI Developer Location Austin, TX Duration: Full Time Permanent Job Description: Need Good Coders Mandatory Skills- JSP, Java Script, React. Work with your team to design and build software applications to function across multiple platforms... 

Insight Global

Forklift Operator Job at Insight Global

 ...Job Description: An employer is looking for a Forklift Operator for a logistics company in their Brisbane warehouse. This person will be responsible for operating forklifts in their warehouse. A typical forklift operator is responsible for the operation of heavy machinery... 

Zobility

Production Associate (Night Shift) Job at Zobility

 ...Looking for a Night Shift Production Employee to work onsite in Casa Grande, AZ. Pay: $20/hr, Overtime Pay: $30/hr Night Shift: 6 PM to 6 AM (12 hours; 8 hours are paid at 22/hr, 4 hours OT pay 33/hr) Benefits: 2 weeks PTO, 8 paid holidays, 401k, Insurance, $20...