Customer Experience Content Writer Job at Kaeppel Consulting, San Antonio, TX

MzlBNmhiQmZqMnI4UU9Sdm5mT0dlREkx
  • Kaeppel Consulting
  • San Antonio, TX

Job Description

Overview:
Kaeppel Consulting is seeking a Customer Experience Content Writer to craft engaging, clear, and user-centered content that supports customer journeys and digital experiences for a confidential client. The ideal candidate will be skilled in plain language writing, tone consistency, and content strategy. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.

Responsibilities:
- Write and edit content for digital interfaces, communications, and knowledge bases.
- Align content with CX research insights and design goals.
- Collaborate with designers and researchers to ensure clarity and usability across touchpoints.
- Create and maintain content guidelines, voice, and tone standards.
- Support testing and iteration of content based on user feedback.

Qualifications:
- Bachelor’s degree in English, Communications, Journalism, or related field.
- 3–5 years of experience in UX writing, content design, or digital communications.
- Exceptional writing, editing, and organizational skills.
- Experience with content management systems (e.g., Adobe Experience Manager, WordPress).
- Familiarity with accessibility and plain language principles.

Job Tags

Contract work,

Similar Jobs

Insight Global

Building system engineer Job at Insight Global

 ...of IoT-enabled building technologies. Provide technical insight and feedback to improve system performance and reliability....  ...keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements... 

The Mob Museum

Educator Job at The Mob Museum

Position Overview Educators are responsible for engaging guests within The Mob Museum galleries, facilitating the Museums interactive mediated experiences, and providing accurate and fun educational content throughout the Museum. Regular duties include initiating one... 

DiBiase Heating and Cooling Company

Social Media and Website Content Creator Job at DiBiase Heating and Cooling Company

 ...experienced marketing manager, and gain hands-on experience in all aspects of marketing, including market research, advertising, social media, content creation, and more. This is a Full Time in office position with Growth Opportunities!!! This is not a remote... 

Madison Avenue Baptist Church

Associate Pastor Job at Madison Avenue Baptist Church

 ...Church (MABC)! We're looking for a collaboration-driven individual to join our team in this key ministry role. As the Associate Pastor you will play a vital role in key programmatic portions of Sundays at MABC while exploring and launching strategies to increase... 

F. Lax Construction

Insurance Restoration Coordinator Job at F. Lax Construction

Along standing, Restoration Company with offices in Michigan is looking for an energetic and highly motivated individual to join our Team; an individual that is organized, detailed oriented with excellent communication skills Overview: The Insurance Restoration Coordinator...