Customer Care Associate (French) Job at Odoo, Sunnyvale, CA

M3RZL2hMRmRpV1Q2UXV0cWxmU01jRDR3MlE9PQ==
  • Odoo
  • Sunnyvale, CA

Job Description

Customer Care Associate - French Fluency

This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA.

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

About the job:

The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Responsibilities

Client Relationship Management:

  • Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
  • Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.

Customer Support:

  • Handle a volume of administrative customer requests with speed and accuracy.
  • Provide clear customer guidance to help maximize their experience of the Odoo product.
  • Maintain excellent communication and customer satisfaction throughout all interactions.

Operational Excellence:

  • Consistently meet performance metrics related to work ethic and task resolution.
  • Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
  • Collaborate with internal teams to escalate and resolve more complex cases as necessary.
  • Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.

Knowledge Sharing:

  • Distribute educational materials and resources to assist customers with self-service options.
  • Actively document and share insights to improve internal workflows and enhance customer experience.

Qualifications and Requirements

  • Bachelor’s degree
  • French fluency (professional or native/bilingual)
  • Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
  • Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
  • Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Nice to Have

  • Experience in customer support, account management, or related fields.
  • Interest in software products and willingness to learn ERP or SaaS solutions.
  • Ability to improve efficiency in resolving repetitive tasks.

Compensation and Perks:

  • Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
  • PTO (Paid-time-off), paid sick days, and paid holidays
  • Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
  • $100 towards a work-from-home office setup
  • Evolve in a nice working atmosphere with a passionate, growing team!
  • Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
  • Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Job Tags

Holiday work, Immediate start, Remote job, Home office, Work visa,

Similar Jobs

VANTA Partners Inc

Behavioral Health Care Manager Job at VANTA Partners Inc

Behavioral Health Director (LCSW Required) Lead with Purpose, Heal with Vision Location: [Albany, NY] | Type: Full-Time | Setting: Outpatient / Community-Based Care / Integrated Health Salary: Competitive + Benefits Make an Impact Where It Matters... 

Velocity Venture Partners

Assistant Space Planner Job at Velocity Venture Partners

 ...acquisitions to leasing to capex and cosmetic work on newly acquired assets. As a fully...  ...include (among other duties): Design Support: Assist in the development of space...  ...Associates degree in architecture or interior design; bachelors degree preferred. Entry... 

Jackson James

Senior NetSuite Administrator Job at Jackson James

 ...Senior NetSuite Administrator Company HQ: Charlotte, NC Hybrid working: 2 days onsite Salary: up to $140k Must be US Citizen...  ...and enhancing their NetSuite infrastructure. They originally went live with NetSuite in 2019 in the US and have since rolled out across... 

Wayfair

No CDL Delivery Driver Job Job at Wayfair

No CDL Delivery Driver JobWayfair Delivery Driver Job Description:Role and ResponsibilitiesDrive final mile routes (sometimes two day...  ...for up to 8 hours per dayOperate equipment used in moving furniturePerform routine inspections and maintenance on vehiclesPerform... 

Colorado Multifamily Advisory Group

Graphic Designer Job at Colorado Multifamily Advisory Group

 ...Graphic Designer & Marketing Director, Multifamily Investment Sales Overview Colliers | Denver Multifamily Advisory group is a real estate investment brokerage team focused on representing owners in the sale of investment real estate. Were seeking a full-time Graphic...