Job Description
We are looking for a Full Time Clinic Manager to oversee our Los Gatos, Morgan Hill, and Mountain View offices. Please note this role requires travel between the clinic locations.
Job Duties Include:
- Overseeing the daily operations of the clinic, including patient flow and resource allocation
- Providing management oversight and delegating responsibility to appropriate clinic leads and clinic staff
- Overseeing provider templates, utilization, and staffing support
- Work closely with the Director of Clinical Operations to produce monthly reporting including but not limited to patient volume, staff overtime, schedule capacities, timely patient care, etc.
- Maintain and coordinate patient communication pathways throughout the clinic
- Coordinating development for new hire training with the Director of Clinical Operations
- Conducting regular performance reviews and provide constructive feedback as needed
- Monitoring performance of department staff including evaluation and development of key performance indicators
- Implementing and maintaining quality assurance programs to uphold the highest standards of patient care
- Collaborating with providers to implement best practices and quality improvement initiatives
- Handling patient complaints in a timely, professional manner and ensuring appropriate resolution
- Managing clinical supplies, medication, and in-office procedure equipment
- Department projects as assigned by clinic leadership
- Maintaining detailed knowledge of practice management, EHR and other computer software as it relates to job function
- Responsible for staff time and attendance data
- Filling in for clinic staff and support Physician schedules fulfilling all Medical Assistant/Unit Secretary Duties as needed
- Developing and implementing strategies to achieve organizational goals, aligning team efforts with the company’s goals
- Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement
- Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency
- Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals
- Making informed decisions to solve complex problems, mitigate risks, and ensure the success of projects and operations
- Handling escalated issues from patients, providers and/or concerns from peer department managers
- Additional duties as assigned
Our Benefits Include:
- Collaborative and friendly work environment
- Full coverage for Employee PPO Medical insurance
- 401k and Profit-Sharing Program
- Paid Vacation, Floating Holidays, Regular Holidays, Sick Time
- Employee Discount Programs
Experience:
- 1 - 2 years supervisory experience
- 2 years previous experience in medical office (preferred)
Pay Range:
- $70,000 to $80,000 per year, with higher compensation available for someone with advanced skills and/or experience
Join our team to help us care for our community together!
Job Tags
Full time, Work at office,