Job Description

Position: Bilingual Customer Representative / Interpreter (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (PST)

Employment Type: Full-time, W-2

Languages Needed:

• Farsi/Dari
• Pashto
• Russian/Ukrainian
• Spanish

About the Role:

We are seeking dedicated and professional bilingual individuals to join our team as Customer Representatives / Interpreters . This is a dual-role position that combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with an administrative responsibilities .

In addition to interpretation services, this role involves data entry, customer service, and document management. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining a high level of accuracy and professionalism. Strong attention to detail is essential. Full benefits package is available, including medical insurance.

Key Responsibilities:

Interpretation & Customer Support

• Deliver real-time OPI/VRI interpretation services in your designated language(s)
• Assist contractors with completing and updating profiles and documentation
• Follow up with contractors to ensure records are current and compliant
• Maintain clear and professional communication with contractors and internal teams
• Handle sensitive information with confidentiality and accuracy

Requirements:

• Strong bilingual proficiency in English and one of the following languages: Farsi/Dari, Pashto, Russian/Ukrainian, or Spanish
• Excellent communication, organization, and customer service skills
• Strong attention to detail and the ability to manage administrative documentation
• Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST)
• Prior interpretation experience preferred
• DSHS or national interpreter certification (NBCMI, CCHI, ALTA) is a plus (Support provided for those seeking DSHS recognition)

Education & Professional Background:

• Bachelor’s degree in Linguistics or Human Resources is preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in contract administration and interpreter services

Work Environment & Screening Requirements:

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
• Regular working hours are Monday–Friday, 8:00 AM to 5:00 PM PST

Compensation:

• up to $25 per hour , depending on qualifications and relevant experience
• Full benefits package is available, including medical insurance

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