Job Description

ABOUT THE ROLE

Peloton Studios delivers engaging subscription content and world-class classes, events, and activations to our members. We are seeking a passionate, customer service-driven individual to own the entire member journey, ensuring an outstanding, high-energy experience for everyone visiting our state-of-the-art studios. You are organized, a self-starter, and excel in a fast-paced, inclusive environment, constantly striving to deliver the highest level of member satisfaction..

YOUR DAILY IMPACT AT PELOTON

You will be the face of the brand, ensuring a seamless and memorable experience from the moment a member walks in until they leave.

Elevate the Member Journey

• Provide a world-class welcome to all members and guests, setting an energetic and positive tone for the entire visit.
• Create memorable moments by celebrating member milestones, birthdays, and assisting with surprise & delight initiatives like preparing and distributing swag bags.
• Conduct engaging studio tours and assist with post-class meet-and-greets, including taking, uploading, and sending photos.
• Manage day-of class flow by performing check-in duties, ensuring adherence to studio rules, and supporting the production team with audience placement to maintain optimal studio energy.

Drive Studio Operations

• Manage all class reservations—including booking, canceling, and rescheduling live productions through our TeamUp system—while also managing the standby and waitlists to ensure full class occupancy.
• Proactively address member inquiries and feedback in person and via email with the highest level of professionalism and efficiency.
• Perform various administrative tasks (e.g., studio logs, trackers) and become proficient in all necessary communication and reservation systems (TeamUp, g-suite, Slack, SMS).
• Collaborate cohesively with all studio departments to ensure a streamlined, successful production experience.
• Be ready to flex and support additional studio activations, events, group, and corporate bookings outside of the regular class schedule.

YOU BRING TO PELOTON

Skills & Mindset

• Proven experience in a high-touch customer service or hospitality environment.
• Exceptional communication and problem-solving skills, with the ability to confidently convey information both in person and in writing/via phone with a friendly, professional demeanor.
• A positive, can-do mentality and a high degree of reliability, professionalism, and energy.
• The ability to prioritize and multitask effectively in a fast-paced environment and to initiate tasks without direct supervision.
• Familiarity with various computer applications and systems. Interest in health, fitness, and/or sports is a plus!

Availability

• Flexibility is essential to work a schedule that includes weekends, holidays, and variable shifts (early morning as early as 5:00 AM and late evening as late as 10:00 PM) to meet the needs of the business.

Part-time employees must be available at minimum 3 days per week , including Friday, Saturday, and Sunday.

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ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.


At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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