Airport Guest Relations Specialist Job at Russell Tobin, New York, NY

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  • Russell Tobin
  • New York, NY

Job Description

Russell Tobin's client is hiring an Airport Brand Ambassador in New York, NY

Employment Type: Contract

Location: Onsite - New York, NY 10007

Pay rate: $28-$30/hr

Responsibilities:

  • Welcome & Guide Travelers: Greet riders in the Pickup Zone and assist with the app, trip navigation, and in-app support tools.
  • Resolve in Real-Time: Provide hands-on support to riders and drivers, including help with app functionality, payments, and ride coordination.
  • Support Smooth Operations: Monitor traffic flow, maintain organized pick-up/drop-off zones, and escalate issues to airport or operations teams.
  • Promote clients’ Services: Educate travelers on the app's ride options, app features, and benefits to grow airport usage.
  • Coordinate Logistics: Assist in the setup and oversight of the client's airport presence to ensure compliance and efficiency.
  • Be a Brand Steward: Represent the client with professionalism, empathy, and energy every day.

Requirements:

  • 1+ year experience in customer service, hospitality, airport operations, event logistics, or brand ambassador roles.
  • Ability to stand for long periods and lift up to 40 lbs.
  • Familiarity with airport environments is a plus.
  • Multilingual skills are a bonus!

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Tags

Contract work,

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