Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Administrative Assistant, Inflight Reporting is responsible for ensuring all the safety and non-safety related issues reported by Flight Attendants are recorded and classified accurately in the Flight Attendant Reporting Database (AFARS)
• The role is a part of the Inflight Response team within our Inflight Group

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responsible for reviewing and classifying Flight Attendant (FA) reports (regulatory and/or non-regulatory)
• Responsible for monitoring trends and escalate special issues to leaders and/or corresponding departments
• Responsible for managing and distribuing distribute DOT (department of Transportation), CEER (Customer Experience Escalation Resolution), LTMD (Long Tarmac Delay), and Disability cases impacting Inflight Operations
• Responsible for conducting data extraction by using, AFARS, and CERS to support adhock reports
• Ensure timely delivery of case notifications to Flight Attendants per contractual language and stakeholder teams
• Adhere to established communciation channels and contractual requirements throughout the process. 
• Responsible for managing the monthly Catering Dispute process with internal and external stakeholders
• Repsonsible for escalating CERS reports to Inflight Ops support team when FA outreach is necessary
• Participate in Flight Attendant engagement events to assist Flight Attendants with application questions and promote the FA Report utilization
• Support monthly collaboration/reporting initiatives
• Work cooperatively with other team members

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED equivalency
• Ability to type 35 to 50 WPM as this position requires timely and accurate record keeping
• Intermediate knowledge of computer experience in Word, Excel, Outlook, etc.

Preferred Qualifications- Education & Prior Job Experience

• Flight attendant, Inflight Operational Experience, Customer Service, or Catering Operation experience, Customer Experience, Escalation, and Recovery
• Advance knowledge in Excel and/or data processing
• Data analytics and/or data science related experiences
• Knowledge in SABRE, DECS, and FA Crew Portal Suite

Skills, Licenses & Certifications

• Ability to learn additional computer applications
• Ability to make independent decisions and collaborate with manager and team members
• Strong communication skills with the ability to interact effectively with all levels throughout the organization
• Ability to perform efficiently with minimal supervision and strong attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Flexible hours,

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